Legal Privacy policy
Last updated: October 2026
The short version
- Only what's neededYour details are used to reply to you and deliver the work you've asked for.
- Never soldYour data is never sold or passed on for anyone else's marketing.
- Your choiceAsk to see, correct or delete your data at any time.
- ICO registeredRegistration number ZC285748.
This summary is for convenience. The full policy below is what applies.
Who we are
Osborn Online is a trading name of Daniel Osborn Consulting Limited, a company registered in England and Wales, company number 14408625, with its registered office at 33 Avenue de Warenne, Hassocks, BN6 8FP.
We're registered with the Information Commissioner's Office (ICO) as a data controller, registration number ZC285748.
In this policy, "we", "us" and "our" mean Daniel Osborn Consulting Limited, and "you" means you as a visitor to our website or a client of our services.
Questions about this policy or your data? Email dan@osbornonline.com.
What data we collect
We may collect:
- Your name, email address and phone number when you book a consultation or get in touch
- Your business name and the details you share with us about your business and project
- Technical data such as your IP address, browser, device type and the pages you visit
- Anonymous visit statistics that don't identify you (see Cookies below)
How we use your data
We use your information to:
- Reply to your enquiries and provide the services you've asked for
- Arrange and manage consultations and project work
- Contact you about your project or account
- Improve our website and understand how it's used
- Meet our legal and accounting obligations
We will never sell your personal data, and we won't send you marketing without your consent.
Legal basis for processing
Under the UK General Data Protection Regulation (UK GDPR), we process your data on these grounds:
- Consent - where you've given clear consent for a specific purpose
- Contract - where it's needed for a contract with you, or to take steps you've asked for before entering one
- Legitimate interests - where it's needed for our legitimate business interests and doesn't override your rights
- Legal obligation - where it's needed to comply with the law
How we store your data
Your data is stored securely and kept only for as long as it's needed for the purpose it was collected, or as long as the law requires - for example, financial records are kept for the period HMRC requires.
If you're a client, we keep project-related data for a reasonable period after the project ends, to support your website and answer any questions. You can ask us to delete your data at any time, unless we're required to keep it by law.
Third-party services
We use a small number of trusted services to run the business and this website, which may process data on our behalf:
- Booking and CRM software - to manage consultations, enquiries and client communications
- Cloudflare - hosts and protects this website, and provides cookie-free visitor statistics that don't identify you
- Email and accounting software - to correspond with you and manage invoices
Each has its own privacy policy, and we only use providers that meet UK data protection requirements.
Your rights
Under the UK GDPR, you have the right to:
- Access - ask for a copy of the data we hold about you
- Rectification - ask us to correct anything inaccurate
- Erasure - ask us to delete your data
- Restrict processing - ask us to limit how we use your data
- Data portability - ask for your data in a commonly used format
- Object - object to us processing your data in certain circumstances
- Withdraw consent - where we rely on consent, withdraw it at any time
To use any of these rights, email dan@osbornonline.com. We'll respond within one month.
Complaints
If you think we haven't handled your data properly, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. Changes will be posted on this page with a new date.