Privacy Policy

Who we are

Osborn Online is a trading name of Daniel Osborn Consulting Limited, a company registered in England and Wales (Company Registration No. 14408625). Our registered address is in Hassocks, West Sussex.

When we refer to "we", "us" or "our" in this policy, we mean Daniel Osborn Consulting Limited. When we refer to "you" or "your", we mean you as a visitor to our website or a client of our services.

If you have any questions about this policy or how we handle your data, you can contact us at dan@osbornonline.com.

What data we collect

We may collect the following information when you interact with our website or services:

• Your name, email address and phone number when you book a consultation or contact us
• Your business name and details you share during consultations
• Technical data such as your IP address, browser type, device type and pages visited
• Cookie data and analytics information (see the Cookies section below)

How we use your data

We use the information we collect to:

• Respond to your enquiries and provide the services you've requested
• Schedule and manage consultations and project work
• Send you relevant communications about your project or our services
• Improve our website and understand how visitors use it
• Comply with legal obligations

We will never sell your personal data to third parties. We will never send you unsolicited marketing without your explicit consent.

Legal basis for processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:

• Consent - where you have given clear consent for us to process your data for a specific purpose
• Contract - where processing is necessary for a contract we have with you or to take steps at your request before entering a contract
• Legitimate interests - where processing is necessary for our legitimate business interests, provided these do not override your rights
• Legal obligation - where processing is necessary to comply with the law

How we store your data

Your personal data is stored securely using industry-standard measures. We retain your data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

If you are a client, we will retain your project-related data for a reasonable period after the project is completed to support ongoing maintenance and in case of any queries. You can request deletion of your data at any time.

Third-party services

We use a limited number of third-party services to run our business and website. These may process your data on our behalf:

• Google Analytics - for understanding website traffic and usage patterns
• Google Ads, Meta Ads, LinkedIn Ads - for advertising campaigns (if you interact with our ads)
• Booking and CRM software - for managing consultations and client communications
• Hosting providers - for hosting our website securely

Each of these services has their own privacy policy. We only work with providers that comply with applicable data protection regulations.

Cookies

Our website uses cookies to improve your experience and help us understand how the site is used. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Essential cookies - required for the website to function properly
• Analytics cookies - help us understand how visitors interact with the website (e.g. Google Analytics)
• Advertising cookies - used to deliver relevant ads and track campaign performance (e.g. Meta Pixel, Google Ads)

You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of the website.

Your rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of access - you can request a copy of the data we hold about you
• Right to rectification - you can ask us to correct any inaccurate data
• Right to erasure - you can ask us to delete your personal data
• Right to restrict processing - you can ask us to limit how we use your data
• Right to data portability - you can request your data in a commonly used format
• Right to object - you can object to us processing your data in certain circumstances

To exercise any of these rights, contact us at dan@osbornonline.com. We will respond within 30 days.

Complaints

If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). You can contact the ICO at ico.org.uk or by calling 0303 123 1113.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.