Legal Terms and conditions

About these terms

These terms cover your use of osbornonline.com and any services provided by Daniel Osborn Consulting Limited, trading as Osborn Online. Daniel Osborn Consulting Limited is registered in England and Wales, company number 14408625, with its registered office at 33 Avenue de Warenne, Hassocks, BN6 8FP.

By using this website or engaging our services, you agree to these terms. If your project has its own written agreement, that agreement applies alongside these terms, and where the two differ, the project agreement takes priority.

Using this website

You may use this website for lawful purposes only. You must not use it in any way that could damage, disable or impair the site, or interfere with anyone else's use of it.

The content on this website is for general information. We make reasonable efforts to keep it accurate and up to date, but we don't guarantee that it is complete or current. Prices shown on the website are a guide; your written quote is what applies to your project.

Services and quotes

We provide website design and development, search engine optimisation, paid advertising management, automation and CRM set-up, and new business launch services. The scope, deliverables, timescale and cost of every project are agreed in writing before any work begins.

Quotes are valid for 30 days unless stated otherwise. We may decline any project at our discretion.

Project agreements

Before any project starts, you'll receive a written proposal or agreement setting out:

• The scope of work and what's included
• The timescale
• The total cost and payment schedule
• Any monthly plan and its minimum term
• Any ongoing third-party costs, such as domains, email, software or ad spend

Work starts once the proposal is accepted and any required deposit has been paid.

Payment

Payment terms are set out in your project agreement. Unless agreed otherwise:

• A deposit is due before work begins, typically 50% of the project total
• The balance is due on completion, before the website is published or final files are handed over
• Monthly plans are invoiced monthly and due within 14 days of the invoice date
• All prices are in GBP. We are not VAT registered, so no VAT is added

Late payments may incur interest at 4% above the Bank of England base rate, under the Late Payment of Commercial Debts (Interest) Act 1998. If a monthly plan is unpaid for more than 30 days, we may pause the services on it until the account is brought up to date.

Monthly plans and minimum terms

Monthly plans - including hosting and care, SEO, ads management and CRM - run on a rolling monthly basis and can be cancelled by either party with 30 days' written notice, subject to any minimum term below.

• Plan-first website prices: if your website was priced on the condition that you take a monthly plan, that plan has a minimum term of 6 months, then rolls monthly
• Ads plans: have a minimum term of 3 months, because campaigns need time to gather data and improve

If you cancel a plan within its minimum term, the remaining months of that term are still payable. If you leave a hosting plan, we'll help you move your website to a new host.

Ad spend and third-party costs

Advertising spend is paid by you directly to the ad platform, such as Meta or Google, and is separate from our management fee. We'll agree a daily budget with you before any campaign goes live.

Where your plan includes our CRM, call and text message usage is paid from your own account balance. Domain names, business email, paid software and stock assets are paid for by you unless your quote says otherwise.

Changes during a project

You'll see previews while we build, and we'll keep making changes until you're happy, within the scope we've agreed. If you'd like something outside that scope - extra pages or new features, for example - we'll quote for it and agree it with you before doing the work.

30 days of free fixes after launch

For 30 days after your website goes live, we'll fix free of charge anything that doesn't work as agreed - broken links, layout problems on particular devices, forms that don't send, and similar faults in our work.

This doesn't cover new features, new content or design changes beyond the agreed scope, or problems caused by changes made by you or a third party. After the 30 days, fixes and changes are covered by your monthly plan, or charged at £50 an hour if you're not on one.

Ownership and intellectual property

Once you've paid in full, you own the final website design and the custom code written for your project.

Content you supply - text, photos, logos - remains yours, and you're responsible for having the right to use it. Third-party fonts, images, libraries and tools remain under their own licences.

We may show the work in our portfolio and marketing unless you ask us not to in writing.

Your responsibilities

To keep your project on track, you agree to:

• Provide the content, logins and information we need in good time
• Give feedback and approvals within a reasonable time
• Make sure anything you supply doesn't infringe anyone else's rights
• Check that the information on your website, including any policies, is accurate for your business
• Pay invoices as agreed

Long delays in content or feedback may move the timescale, and could lead to extra charges if the project has to be restarted. Privacy policies and other legal pages we provide are templates tailored to your business, not legal advice.

Equipment and purchases made for you

Where we help you choose or set up a laptop, software or other equipment, you buy it in your own name and it's covered by the manufacturer's or seller's warranty, not by us. We set things up with reasonable skill and care, but we're not responsible for hardware faults, and you're responsible for keeping your own data backed up.

Cancellation

If you cancel a project after work has started:

• Any deposit paid is non-refundable
• You'll be invoiced for work completed up to the date of cancellation
• Work produced up to that point will be handed over once paid in full

We may end a project if payments are late, if you're unresponsive for an extended period, or for any other reasonable cause. The same terms apply.

Limitation of liability

We carry out all work with reasonable skill and care. However:

• We can't guarantee specific results from SEO, advertising or marketing, as these depend on many factors outside our control, including search engine and ad platform changes
• We're not liable for indirect or consequential losses, such as lost profits or lost business
• Our total liability for any claim relating to a project is limited to the amount you've paid for that project
• We're not responsible for outages, changes or losses caused by third-party platforms, hosts or software

Nothing in these terms limits liability that can't be limited by law.

Insurance

We hold £1m professional indemnity and £2m public liability insurance with Hiscox.

Confidentiality

We treat the information you share with us as confidential, unless it's already public or we're required by law to disclose it. We won't share your business information with third parties without your consent, except where needed to deliver your project, such as setting up your hosting or ad accounts. How we handle personal data is set out in our privacy policy.

Governing law

These terms are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to these terms

We may update these terms from time to time. Changes will be posted on this page with a new date. Changes won't affect a project already agreed in writing unless we both agree.

Contact

Questions about these terms? Email dan@osbornonline.com or call 07715 667 251.